When you think of healthcare careers, your mind might immediately jump to doctors, nurses, or surgeons. But hospitals are complex ecosystems, and much of the care, coordination, and smooth operation patients experience wouldn’t be possible without the dedication of countless behind-the-scenes professionals. At Baptist Health, we recognize and celebrate the individuals whose work—though less visible—is vital to the success of our healthcare system.
Here are seven essential, yet often overlooked roles that help keep Baptist Health hospitals running day in and day out.
1. Patient Representative
Patient Representatives are the first line of support for patients, ensuring accurate data entry and a smooth start to the care experience. This fast-paced, customer-facing role is critical to both patient satisfaction and revenue cycle success. Patient Reps manage multiple tasks, help improve processes, and often assist with training new team members. View Jobs
2. Behavioral Health Security Officer
These specially trained officers ensure the safety of patients and staff in mental health units. Beyond traditional security, they participate in patient care by performing 1:1 observations, assisting with de-escalation, and helping maintain a therapeutic environment. Their work is essential for crisis prevention and compassionate care. View Jobs
3. Centralized Staffing Timekeeper
Timekeeping Specialists ensure accurate and timely tracking of employee hours, leave, and pay-related data. They review, adjust, and approve timecards, support supervisors with questions, and process corrections for prior pay periods. This detail-oriented role plays a key part in payroll accuracy and compliance, using tools like Kronos to manage schedules, leave balances, and custom reporting. View Jobs
4. Coding Tech
Coding Techs assign diagnostic codes to patient charts to support billing and record-keeping. Their detail-oriented work ensures that providers are reimbursed accurately and that patient data is recorded properly. This behind-the-scenes role requires knowledge of ICD coding systems and
strong computer skills. View Jobs
5. Denials Specialist
Denials Specialists are problem solvers who handle claim denials from insurers. They launch appeals, track claim statuses, and investigate root causes to prevent future issues. Their work ensures patients and the organization receive timely reimbursement and reduces administrative
delays. View Jobs
6. Data and Research Analysts
Data and Research Analysts play a key role in driving strategic decision-making across clinical and operational areas by transforming complex data into clear, actionable insights. Typically reporting into senior leadership, these analysts support initiatives across strategic planning, performance improvement, and business development efforts system wide. View Jobs
7. Maintenance Technician
The first responders for facility repairs, ensuring hospital systems and environments remain safe, functional, and patient-ready. Responsibilities include troubleshooting and maintaining electrical, plumbing, HVAC, nurse call systems, hospital beds, and more. The role also supports preventive maintenance and works closely with the Facilities team to keep operations running smoothly.
Why These Roles Matter
Each of these careers contributes directly to patient care—even if there’s no bedside involved. By managing logistics, financial operations, compliance, and safety, these professionals make it possible for frontline staff to focus on healing.
At Baptist Health, we offer a variety of non-clinical career paths that provide purpose, growth, and the satisfaction of supporting a mission driven healthcare system. Interested in one of these hidden gem careers? Explore current openings at BaptistHealthCareers.com.
Your impact doesn’t have to be visible to be vital. Join the team behind the scenes that keeps Baptist Health amazing.
